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- Analysis: research the customer's requirements and readiness for outsourcing.
- Strategy: determine the best overall outsourcing strategy for the customer's business.
- Contract development and signing.
- Develop offshore outsourcing strategy.
- Transition: vendor selection, costing, contract negotiation and initiation.
- Project development management.
- Implementation: project management, review and monitoring, where appropriate with a phased hand-over of control to the customer.
- Maintenance and Support.
- Maintaining long term business relationships.
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